Artificial Intelligence (AI) is rapidly transforming the marketing and customer experience landscape, reshaping the way businesses engage with their customers. 87% of CEO’s agreed in a recent Gartner survey that…
What does success mean for marketeers, heading into the head winds of lead generation. In today’s digital age, marketers are constantly on the lookout for strategies that can yield quick…
As we reflect on the insightful discussions and revelations shared at the recent Customer Service Symposium in Cape Town, it becomes evident that we are standing at a pivotal moment…
As Marketing Leaders, we find ourselves at the forefront of a transformative era. The digital landscape is shifting, and Generative Artificial Intelligence (GenAI) beckons—a powerful force that promises to reshape…
Picture this: You're on an online shopping spree, hunting for the perfect desk, couch, shoes, bag, etc. Frustratingly, the chatbot you turn to for help serves up irrelevant choices, and…
In the dynamic world of hospitality, where guest experiences are paramount, virtual assistants enabled by generative AI are playing a transformative role. These AI-powered applications are optimizing customer service, boosting…
In the ever-evolving landscape of customer service, where customers want “everything, everywhere and all at once,” (Mckinsey & Company, 2023) Artificial Intelligence (AI) has emerged as a game-changer. AI is…