Do you want to automate customer bookings, customer support, inbound sales? Improve operations? Fill out our contact form and share your business case to get started.
Let AI handle your customer interactions.
Here's how it works
Business case
1
Worldwide deployment
Choose your language, tone of voice, and let AIVA (AI Virtual Agent) handle the rest. Whether it’s phone calls, WhatsApp messages, or any other communication channel, we’ve got it covered.
2
Seamless integration
Want to automatically update your calendar? Update your CRM? Send communications to your customers? Or seamlessly transfer to a human agent? Tell us about your ecosystem, and we’ll handle the integration with no downtime for your business.
3
Onboarding AIVA
We’re here to help train AIVA so she knows your processes and operations just like you’d train a new team member. But here’s the catch: you only need to do it once and she doesn’t take breaks or forget what she’s learned.
4
Use cases
A solution that powers self-service and boosts human agent productivity
Operations
AIVA enhances operations by automating processes, cutting cost, and boosting overall efficiency and productivity.
Customer support
AIVA is always friendly, has endless patience and memory. No more long waits or frustrating interactions on the phone.
Inbound sales
AIVA handles inbound calls seamlessly, answering all questions, scheduling appointments, nurturing and qualifying leads, and upselling efficiently.
FAQ
What is AIVA?
AIVA is an advanced voice and text chatbot that uses artificial intelligence to handle phone calls and other communication channels. It can answer customer inquiries, schedule appointments, process orders, and provide technical support, all while maintaining a natural and conversational tone. This technology helps businesses improve customer service by offering instant responses, reducing wait times, and ensuring consistent and accurate information.
What languages does AIVA support?
AIVA supports more than 150+ languages and dialects, allowing it to assist a diverse customer base and provide localized support. Please reach out to info@macsgroupglobal.com to see whether you language is covered.
Can AIVA handle multiple calls simultaneously?
Yes, AIVA can handle multiple calls at once, ensuring that no customer has to wait for assistance.
Can AIVA integrate with existing systems?
Absolutely, AIVA can seamlessly integrate with various systems to provide a unified and efficient customer service experience.
How easy is it to set up and deploy AIVA?
Setting up and deploying AIVA is straightforward, with user-friendly interface and comprehensive support to ensure a smooth implementation.
AIVA Features
- 24/7 – 365 availability & concurrent calls
- Human-like voice and text interactions
- Advanced language understanding
- Integration with other systems
- Customization and personalization
Business benefits
- Cost efficiencies
- Zero downtime
- Process automation
- Redeployment of resources
- Flexibility and scalability of operations
- Customer service enhancement
