Macs Group Global is committed to your privacy. Read our Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information.
Parties
Macs Group Global FZCO, a company incorporated under the laws of United Arab Emirates with registration number 30444 having its registered office at Dubai Digital Park, Building A1/001, Dubai Silicon Oasis, Dubai, United Arab Emirates
(“the Company”);
You, being an individual who interacts with the Company’s websites, products and/or services and whose Personal Data is collected and processed as described in this Privacy Policy (“the User”).
Background
The Company operates websites and provides products and services. When using the Company’s websites and services, Personal Data is collected and processed.
This Privacy Policy (“Policy”) governs the collection and use of Personal Data when interacting with the Company’s websites, attending events, and using products and services.
For the purposes of this Policy, “Personal Data” means any information relating to an identified or identifiable individual, such as names, addresses, email addresses, payment details, and other identifiers.
By using the Company’s websites and services, you agree to the terms of this Policy. Please do not use the websites or services if you do not accept this Policy.
This Policy may be updated from time to time. The latest version is published on the Company’s website. You should check this page regularly to review any changes.
If you have any questions about this Policy or wish to exercise your rights, please contact the Company at privacy@macsgroupglobal.com.
Definitions
Personal Data means any information relating to an identified or identifiable individual.
Processing means any operation performed on Personal Data, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise
making available, alignment or combination, restriction, erasure or destruction.
“We”, “Us”, “Our” refers to Macs Group Global FZCO, the company collecting and processing personal data as outlined in this policy.
“You”, “Your” refers to the individual whose personal data is being collected and processed as outlined in this policy.
WHAT INFORMATION WE COLLECT AND PROCESS
Information Provided to Macs Group Global.
When visiting our websites, we may collect personal data such as name, email address, job title and other details provided through web forms.
When registering for events, we collect information such as name, address, phone number and email address to facilitate registration and communication.
When creating an account, we collect personal data provided during sign-up, user profile creation and account preferences.
When making payments, we collect billing information such as payment details and billing address.
When providing testimonials, we collect comments which may contain personal data, and obtain consent for use prior to publication.
Information Processed for Customers.
When customers use our products, they may collect personal data from individuals which we call ‘Customer Data’ under our terms of service.
We store Customer Data on service provider servers as a processor under our customers’ instructions and privacy policies.
Our customers control and are responsible for Customer Data compliance requirements.
Information Collected When Using Services.
We collect usage data on interactions with our services and products.
From mobile apps, we collect device and system information.
Information is collected on third party integrations and the user is responsible for reviewing permissions granted.
Information from Other Sources.
We may receive data from partners and third parties.
We may combine data from different sources for record updates.
We automatically collect log file information and use reCAPTCHA for security.
HOW WE USE PERSONAL DATA
To communicate with you.
We use your account information to send transactional emails such as order confirmations or updates about our services.
We use your information to provide customer support, such as resolving technical issues or analyzing outages.
If you use our mobile applications, we may send push notifications to update you about events or promotions. You can turn these off at the device level.
To provide our services.
We use your account information and customer data to provide our products and services to you.
We use this information to create user accounts, process payments, authenticate logins and provide customer support.
To improve and develop our products and services.
We collect usage data about how you interact with our products and services.
We use this data to develop and improve our offerings, such as determining new features.
We use customer data for machine learning, with an opt-out available by emailing us.
To market and promote our services.
We use your information to market and promote our products, services and offerings.
We will only send marketing communications with your consent or where permitted by our legitimate interests.
You can unsubscribe from communications or opt-out of call recording.
Other purposes with your consent
We may otherwise share your data with third parties with your consent.
Legal basis for processing.
Our legal basis is typically consent, contract or legitimate interests.
We clarify if providing any personal data is mandatory.
HOW WE SHARE PERSONAL DATA
Service Providers.
The Company shares Personal Data with third party service providers that are involved in providing and improving the Service.
Service providers are contractually restricted from using Personal Data in any way other than to provide the services we have hired them for. They are also contractually bound to protect the confidentiality and security of the Personal Data.
PARTNERS
The Company shares Personal Data with trusted partners for the purposes of providing customer support, conducting sales and marketing activities, and performing statistical analysis.
Partners are contractually bound to only use Personal Data for the specified purposes and to protect its confidentiality. Personal Data will not be shared further without the individual’s consent.
MARKETING PARTNERS
The Company shares Personal Data with third parties for the purpose of providing relevant marketing materials to individuals.
When Personal Data is shared with marketing partners, individuals will be informed and provided with a link to the partner’s privacy policy and information on opting out of further communications.
Marketing partners are contractually required to adhere to the Company’s privacy and security standards in their handling of Personal Data.
HOW WE TRANSFER PERSONAL DATA INTERNATIONALLY
International transfers within the Macs Group Global group:
To facilitate our global operations, we may transfer Personal Data to other Macs Group Global affiliates where we have operations for the purposes described in this Privacy Policy.
This Privacy Policy will apply even if we transfer Personal Data to other countries. We have taken appropriate safeguards to require that Personal Data will remain protected wherever it is transferred.
When sharing Personal Data of individuals in the EEA, UK or Switzerland within Macs Group Global affiliates, we rely on Standard Contractual Clauses and additional safeguards such as encryption and access controls.
International transfers to third parties:
Some third party service providers described in this Privacy Policy are located outside the EEA/UK and process Personal Data on our behalf.
For transfers to third parties, we use Standard Contractual Clauses and additional safeguards to protect transfers.
Rights of individuals:
If located in the EEA, UK or Switzerland, you have the right to request access, correction or deletion of Personal Data or restrict/object to processing.
You can opt-out of disclosure to third parties or new purposes by contacting us.
Please contact us at privacy@macsgroupglobal.com to exercise these rights.
HOW WE STORE AND SECURE PERSONAL DATA
Data Storage and Security:
We use a variety of security technologies and procedures to protect personal data from unauthorized access, use or disclosure.
Personal data is stored on computer servers in a controlled, secure environment protected from unauthorized access, use or disclosure.
All personal data is protected using appropriate physical, technical and organizational measures.
For more information about data storage, please contact us at privacy@macsgroupglobal.com.
Retention of Personal Data:
How long we keep personal data depends on the type of data and how it is collected and stored.
After a reasonable time, we will either delete or anonymize personal data, or if deletion is not possible, securely store it in isolation until deletion is possible.
We retain personal data as needed to comply with legal obligations, resolve disputes and enforce agreements.
We retain marketing preference data for a reasonable time after last expression of interest in our content, products or services.
We retain cookie and tracking data for a reasonable time from date of creation.
COOKIES AND SIMILAR TECHNOLOGIES
Cookies. When you visit our websites, we may use cookies to collect information. Cookies are small data files that are placed on your computer or mobile device when you visit a website.
We use cookies and similar technologies to analyze trends, administer our websites, track users’ movements around the websites, and gather information about our user base.
You can find more information about our use of cookies in our Cookie Policy available at Cookie Policy. The Cookie Policy includes information on how you can control cookies.
Advertising. Some of our advertising partners may also place cookies on your computer to collect information to provide you with targeted advertisements based on your interests, as derived from your browsing behavior on our websites and other
websites.
You have a right to opt-out of targeted advertising. If you do not wish to receive targeted advertising, you can opt-out by contacting us at privacy@macsgroupglobal.com.
Opting out of targeted advertising does not mean you will not see any advertisements. It means you will continue to see generic advertisements.
YOUR PRIVACY RIGHTS AND CHOICES
Right to access, correct and delete data:
You have the right to request access to any personal data we hold about you.
You can also request that we correct any inaccurate personal data, or request that we delete personal data where there is no reason for us to continue processing it.
Where you have provided consent for our processing of your personal data, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of processing that occurred prior to the withdrawal of
your consent.
Right to object and restrict processing:
You have the right to object to our processing of your personal data for direct marketing purposes at any time.
You also have the right to object to our processing of your personal data where our processing is based on our legitimate interests. We shall cease such processing unless we can demonstrate compelling legitimate grounds for the processing that
override your interests.
Where you object to processing for direct marketing purposes, we shall cease processing for such purposes as soon as reasonably practicable and in any event within one month of receiving your request.
You have the right to request that we restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or our processing is unlawful but you do not want us to delete the data.
Right to lodge a complaint:
You have the right to lodge a complaint with the Data Protection Commission if you consider that the processing of your personal data infringes applicable data protection laws.
Contact and identity verification.
To exercise the above rights, please contact us at privacy@macsgroupglobal.com.
We may need to verify your identity before responding to any requests to ensure that we only disclose or update personal data where we know the request comes from the individual the data relates to.
DATA PROTECTION OFFICE
If you have any questions about this Privacy Policy or our privacy practices, or if you have a disability and need to access this notice in a different format, please contact our Data Protection Office.
Our Data Protection Office can be reached by email at privacy@macsgroupglobal.com.
The contact details provided are for any queries you have regarding this Privacy Policy, our privacy practices or to exercise your privacy rights.
We will try to respond to requests in accessible formats for people with disabilities upon request.
The contact covers all brands and services provided by companies within the Macs Group Global group.
OTHER IMPORTANT PRIVACY INFORMATION
We Never Sell Personal Data: We will never sell your Personal Data to any third party.
Third Party Dispute Resolution: If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at privacy@macsgroupglobal.com.