A mid-sized restaurant chain in Germany struggled with high call volumes for reservations, order inquiries, and menu questions.
Staff spent significant time answering repetitive calls, resulting in missed reservations and reduced focus on in-house guests.
Results In Numbers
The Solution
The restaurant implemented AIVA, the AI voice agent to handle reservations, provide menu details, and answer FAQs 24/7.
The agent integrated with the booking system, enabling seamless confirmations and cancellations without staff involvement.
The Results
Call handling efficiency improved by 70%, with most routine inquiries resolved automatically.
Staff gained 99% more time from the calls to focus on customer service on-site and human connection, while customers calling enjoyed faster, always-available support.
The Challenge
A boutique hotel in Amsterdam was spending €10,000+ monthly on hotline services mainly answering FAQ’s unrelated to bookings.
Meanwhile, many actual booking calls went unanswered, and guest satisfaction lagged at 80% mainly due to unavailability of staff.
The Solution
AIVA, the AI voice agent was deployed to mainly handle FAQ’s, freeing staff to focus on guests and reservations. The agent not only responded to all FAQ calls but also ensured that every booking call was answered or forwarded to a human agent, the agent was also deployed to manage automated bookings without involvement of staff.
The Results
The hotel saved €10,000 per month in hotline costs and increased bookings by 50% on average. Guest satisfaction rose from 80% to 96%, and staff morale soared, with 97% reporting satisfaction with their workload and tasks.