Picture this: You're on an online shopping spree, hunting for the perfect desk, couch, shoes, bag, etc. Frustratingly, the chatbot you turn to for help serves up irrelevant choices, and…
Read More
As we move into 2025, the world continues to experience transformative shifts across sectors such as technology, education, sustainability, and healthcare. Drawing on insights from various sources, including predictions by…
Read More
In the world of technology, scams are as common as cat memes, especially around shopping events like Black Friday and Cyber Monday. But AI scambaiters are here to step up,…
Read More
As students and teachers gear up for another academic year, the role of artificial intelligence in education is becoming increasingly prominent. Among the most exciting developments is the integration…
Read More
Artificial Intelligence (AI) is rapidly transforming the marketing and customer experience landscape, reshaping the way businesses engage with their customers. 87% of CEO’s agreed in a recent Gartner survey that…
Read More
What does success mean for marketeers, heading into the head winds of lead generation. In today’s digital age, marketers are constantly on the lookout for strategies that can yield quick…
Read More
Marketers are always seeking innovative ways to outpace the competition and enhance customer service. Gartner’s recent report on Generative AI for Business highlights that by next year, 30% of outbound…
Read More
As we reflect on the insightful discussions and revelations shared at the recent Customer Service Symposium in Cape Town, it becomes evident that we are standing at a pivotal moment…
Read More
As Marketing Leaders, we find ourselves at the forefront of a transformative era. The digital landscape is shifting, and Generative Artificial Intelligence (GenAI) beckons—a powerful force that promises to reshape…
Read More
Australia recently proposed legislation to safeguard workers from after-hours work emails, aligning with global trends seen in European countries like Spain, France, and Belgium. While prioritizing employees' right to disconnect…
Read More
Welcome to the future of customer service! As we step into 2024, the business landscape is undergoing a remarkable transformation, largely fueled by the integration of Artificial Intelligence (AI). In…
Read More