As we move into 2025, the world continues to experience transformative shifts across sectors such as technology, education, sustainability, and healthcare. Drawing on insights from various sources, including predictions by…
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In the world of technology, scams are as common as cat memes, especially around shopping events like Black Friday and Cyber Monday. But AI scambaiters are here to step up,…
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As students and teachers gear up for another academic year, the role of artificial intelligence in education is becoming increasingly prominent. Among the most exciting developments is the integration…
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Artificial Intelligence (AI) is rapidly transforming the marketing and customer experience landscape, reshaping the way businesses engage with their customers. 87% of CEO’s agreed in a recent Gartner survey that…
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What does success mean for marketeers, heading into the head winds of lead generation. In today’s digital age, marketers are constantly on the lookout for strategies that can yield quick…
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Marketers are always seeking innovative ways to outpace the competition and enhance customer service. Gartner’s recent report on Generative AI for Business highlights that by next year, 30% of outbound…
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As we reflect on the insightful discussions and revelations shared at the recent Customer Service Symposium in Cape Town, it becomes evident that we are standing at a pivotal moment…
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As Marketing Leaders, we find ourselves at the forefront of a transformative era. The digital landscape is shifting, and Generative Artificial Intelligence (GenAI) beckons—a powerful force that promises to reshape…
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Australia recently proposed legislation to safeguard workers from after-hours work emails, aligning with global trends seen in European countries like Spain, France, and Belgium. While prioritizing employees' right to disconnect…
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Welcome to the future of customer service! As we step into 2024, the business landscape is undergoing a remarkable transformation, largely fueled by the integration of Artificial Intelligence (AI). In…
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